Terms & Conditions of Service
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Anyone who is present at the job site that would like to help with the loading/unloading is not insured in any way by Alpha Moving Assistance, LLC. for personal injury or damages.
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Any order that involves two or more locations will require a 3hr minimum order unless otherwise approved by the move coordinator.
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All orders are pre-paid reserved time. No refunds issued for unused time on a completed job.
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Orders placed within 24 hours of the start time may be subject to additional fees.
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Labor only services do not include packing and wrapping. All items need to be packed, wrapped, and/or disassembled prior to crew arrival. Our assistants will take standard beds and tables apart in order to load correctly, all other items are requested to be ready to move.
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Any damages that are believed to be the fault of our crew members must be reported to your move coordinator on the same day as the order. This report must be accompanied by before and after photos of the damaged items as well as a detailed description of how you believe the damages occurred. If this is not reported in this manner, we will not be able to submit a claim to our insurance or offer any remedies or compensations.
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​If our crew is only loading OR unloading a truck or pod, we are not liable for damages due to the possibility of the damages occurring in transit or on the end of the move that we did not service.
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We are an online labor only service. As the client, you are responsible to provide any equipment and moving blankets that are needed to complete the order. If you are asking our crew members to move appliance(s) but are not providing an appliance dolly for them to use, then our crew members are not required to move the appliance(s) and/or are not liable for any damages that occur to the appliance(s).
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Order cancellations may be subject to a cancellation fee if proper notice is not provided. 48hrs of notice is required to process refunds without fees.
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By ordering our services you are agreeing to these terms of service and acknowledge our assistants are provided for labor only.
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